Return Policy

Safe and Sound Hound Return Policy
Returns must be sent to Safe and Sound Hound at the owner's expense. Returns and exchanges must be returned with 30 days from the date of receipt. Items must be in new, unused, resellable condition in order to receive a full refund of the purchase price.

Sale items (if applicable):
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable):
We only replace items if they are defective or damaged within 30 days of purchase. If you need to exchange it for the same item, please send us an email at

You are responsible for the return shipping charges.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Please send returns and exchanges to:
Safe and Sound Hound
1455 Parker Boulevard
Buffalo, NY 14223

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at